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Jones coaches Castle Penryndydreath

Customer Feedback


We pride ourselves on our customer service, excellent hotels, professional and friendly driver couriers and luxury coach travel. We continually evaluate our holidays to make sure that they are always of a high standard and meet our customer expectations.

We listen to all feedbck that we get and actively engage with our customers for suggestions.


We are very pleased to be able to share with you such positive reviews received through our feedback forms.


What Our Customers Say










Coast to Coast Scotland - "We have had such a happy holiday and have visited so many new and interesting places."

Miss Jones


Coast to Coast Scotland - "Have enjoyed a happy holiday visiting new places and meeting new people."

Miss Edwards


Derbyshire & Peak District - "The holiday went as smooth as clockwork due to our driver. Phil, he attended to our every need."

Mr & Mrs Barker


Derbyshire & Peak District - "Delighted with the whole holiday experience, couldn't have asked for better."

Mrs Williams


Derbyshire & Peak District - "Hotel and tour was exceptional."

Mrs Marchington


Derbyshire & Peak District - "Phil, my driver was superb and very informative. The hotel was very good and had a lovely pool."

Mrs Roberts


Derbyshire & Peak District - "A lovely experience. The driver was a lovely gentleman and even the weather was good! Everything was perfect. Thank you and we all got on very well."

Mrs Chapman


Derbyshire & Peak District - "Even better than expected, we have enjoyed it immensely thank you very much. Very well organised, Phil our driver was very helpful, we look forward to next years hols."

Mrs Ward


Great Gardens of Cornwall - "The Esplanade Hotel was a clean, modern and comfortable hotel. Staff helpful and pleasant. Tasty food and  good choice menu.  Jason was a very safe driver and an efficient organiser of the holiday."

Mr Thomas


Great Gardens of Cornwall - "Driver Jason, could not have been more helpful and considerate. Hotel staff all lovely. Comfortable beds and every where very clean. Excursions very good. Lively hotel, with families, dogs and surfers. Good views of beach across road. Good choice of food, varied menu each day."

Mrs Milby


Austria High Alps - "Even with some heavy showers at times it did not spoil the wonderful experience. Coach driver and hotel staff were wonderful.

Thank you."

Mrs Vaughan-Thomas


Royal Sandringham and The Shires - "This was our first trip with Jones Holidays and what a fantastic experience from home pick up, hotel, food and excursions."

Mrs Roberts


Royal Sandringham and The Shires - "Wonderful holiday."

Mrs Calloner


"Jones Holidays continues to give good service at good hotel".

Mr & Mrs Barker


West Country Smugglers - "Excellent holiday, thank you".

Mr Hillary


West Country Smugglers - "Surpassed expectations, very comprehensive itinerary - almost too much! Lots on each day to see. Bernie the driver was excellent".

Miss Cussons


Tenby & South West Wales - "A fabulous 5 days, including the weather."

Mrs Atherton


Tenby & South West Wales - "One of the best holidays ever. The hotel was excellent and so was the driver."

L Jones


Tenby & South West Wales - "Excellent had a lovely time."

F Roberts


Tenby & South West Wales - "Excellent 5 days & driver excellent - nothing too much trouble went out of his way to oblige."

A Dixon


Mother's Day in the Shires - "Brilliant thoroughly enjoyed it. Ian the driver was excellent."

Sheila Bennett


Mother's Day in the Shires - "Ian, our driver, was A1 and is an excellent ambassador for the company. One felt one was in very safe hands at all times."

Maxine Jones


Mother's Day in the Shires - "Excellent driver and all excursion carried out with courtesy."

J Calvert


Middle England - "Good hotel, excellent driver, good places of interest. Our driver Eamonn was brilliant. He was kind, patient and nothing was too much trouble."

Mrs Whitley & Ms Cossa


Middle England - "Interesting venue and trips and was reasonably priced. Driver was very obliging and caring and good in every way. Hotel excellent."

Mr & Mrs Davies


Middle England - "I was very happy with all aspects of the holiday and Eamonn our driver was very helpful and prompt."

Mrs Watson


Middle England - "Driver Eamonn so kind rate him very highly, good outings, lovely hotel, food and staff."

Mrs Parry


Middle England - "Our driver Eamonn was excellent, allw as perfect."

Mrs Williams


Middle England - "The driver thought about the trip in advance and his extra suggestions added to the enjoyment of the break."

Mr Maskell


Bournemouth - "I enoyed the holiday. I enjoyed everything about it.  All the staff in the hotel were kind and helpful and our coach driver was cool".

Mr Laycock


Bournemouth - "Very good as always. As there was good entertainment first night a lot of people were up dancing which made for a friendly group straight away".

Mrs Parry


Bournemouth - "The idea of being picked up at home was excellent".

Mrs Lea


Bournemouth - "Door to door was great".

Mrs Branningan


Bournemouth - "A well organised holiday".

Mrs Read


Bonnie Scotland - "Had a very good holiday. The hotel, room and food is excellent. Staff very friendly and helpful".

Mrs Flattery


Bonnie Scotland - "Beautiful hotel, friendly staff, good food".

Mr & Mrs Lane


A Taste of Cornwall - "Our driver Arwyn was excellent.  First class".

Mrs Garton


A Taste of Cornwall - "Loved Skinners Brewery".

Mrs Challoner


Harry Potter Studios Tour - "It was amazing! Our driver Phil was fabulous. He was a lot of help and funny."

Miss Luff


Harry Potter Studios Tour - "Phil the driver was excellent and very helpful, very kind and cheerful."

F Humphreys


Harry Potter Studios Tour - "Our driver Phil was an added bonus to our trip."

Mrs Prince


Harry Potter Studios Tour - "Timings perfect, driver excellent and accommodating".

Mrs Hardcastle


Harry Potter Studios Tour - "Our driver Phil was brilliant".

Mrs Roche


Harry Potter Studios Tour - "Friendly driver on and off the coach, brilliant experience, everything brill".

Miss Pritchard


Cardiff & The Royal Mint - "Our driver Phil, very helpful. Visit to Royal Mint was very interesting and enjoyable."

Mrs Davies


Cardiff & The Royal Mint - "The whole trip was brilliant. We will happily book more trips with you again. Excellent from start to finish & the driver , Phil, gave exemplory service throughout."

Mrs Barnett


Cardiff & The Royal Mint - "Everything was to our satisfaction. An enjoyable trip. Looking forward to our next trip."

Mrs Marriott


Magical Mayo - "This holiday exceeded my expectations. I will travel with you again. Pick-up is so welcome. Livery colours are so helpful in crowded car parks. Well Done!"

Mrs Green


Cardigan Bay House Party - "Good holidays and driver very informative will definitely book again."

Mrs Jones


Cardigan Bay House Party - "Good entertaining driver who knew the area well."

E Jones


Cardigan Bay House Party - "Great driver who was very helpful. Had a really good time."

J Cojeen


Cardigan Bay House Party - "Fantastic holiday and great value for money. Special thanks to our driver Arwyn, could not have been better, so kind and caring."

Mrs Thomas


Bournemouth - "A very pleasant holiday. Everything was 1st class. Driver was pleasant and approachable - nothing too much trouble."

Mrs Jones


Bournemouth - "A lovely holiday."

Mrs Peters


Jones Party Break - "More than satisfied with everything. Would definitely go back to The Imperial Hotel. Your staff gave us more than expected to make sure we received the very best holiday. Thanks."

Mr & Mrs Barker


Jones Party Break - "Great weekend, thank you".

Mrs Smith


Jones Party Break - "Wonderful 2 nights and so much packed in to your mini trip and party of course."

Mr & Mrs Goodwin


Jones Party Break - "Very impressed with the punctuality of home pick-up drivers and also main coach throughout the holiday."

Mr & Mrs Dowsett


Burns Break, Loch Lomond - "Once again it was great, your hols are excellent!"

Mrs Ledsham


Sidmouth - "Excellent hotel, comfortable coach, excellent driver, food 5 star".

Mr Lloyd


Burns Break, Loch Lomond - "Excellent value, driver Eamon excellent."

Mr Griffiths


"Would recommend Jones to everyone"

Christine Williams


Burns Break, Loch Lomond - "Very nice hotel, good food, nice staff, have been before was not disappointed"  

Mr Cartner


Burns Break, Loch Lomond - "Really enjoyable, lovely company, nice driver."

Mr Hughes


Burns Break, Loch Lomond - "Excellent, always a deligth to visit Winnock Hotel especially in the winter."

Mrs Goodwin


Burns Break, Loch Lomond - "First time with Jones Holidays, surprised how good it was. Our driver Eamon was excellent."

Mr Jones


Burns Break, Loch Lomond - "Excellent, hotel superb, cleanliness, food, room and entertainment etc. Can't fault it."

Mrs Dexter


Weymouth - "Wonderful service and lovely excursions. Ian (driver) was excellent throughout, very courteous and professional. Hotel staff fantastic - very good service".

Mrs Glendinning


Silverstone - "Superb break. Enjoyed thoroughly"

Mr Jarvis


Sidmouth - "Wonderful holiday, very courteaous, organised driver, nothing was too much trouble. Hotel in fabulous location. Very comfortable, delicious food with excellent choice, great choice of excursions".

Mrs Monks, Bebington


"Very enjoyable holiday, driver Ian was excellent and very knowledgeable and friendly".

Mr & Mrs Hughes


"Joel (driver) was top class. Very friendly, courteous, knowledgeable and nothing was too much trouble for him to take care for everyone".

Mr Rogers


"Driver Joel was an amazing person. Very considerate and caring. Nothin too much trouble. Made the holiday".

Mrs Hold


"Wonderful holiday, joel the driver was excellent - helpful and knowledgable".

Mrs Jones


"Driver was professional, friendly and helpful".

Vicki Parry


"Super holiday in a lovely hotel. Very good driver and a happy disposition. Enjoyed the experience!"

Mr E McGow


"Weather fantastic! Friendly efficient driver makes for a happy coach! Our 5 days felt like 7!!"

Mr & Mrs Morgan


"In our many holidays with Jones this was the best we have had to date"

Mr & Mrs Fleet, Chester


"Great number of toilet stops, Thank you! Pick-up very smooth, driver excellent, great location and nothing too much trouble from driver to hotel staff"

Miss Monks, Bebington


"Hotel ideal location. Weather  - heatwave! Ahmad his ususal helpful self - top driver"

Mr & Mrs Matthews


"Thank you for a brilliant holiday. Ahmad, driver was first class"

Mr & Mrs Evans


"Full of delightful surprises"

Mrs Edwards, Colwyn Bay


"Met and excelled all expectations"

Mrs Garber


"Ahmad is an excellent driver / courier, an asset to your company, it's a treat to travel with him"

Mrs Williams, Wrexham


"Above expectations, an excellent holiday, hotel very good, Ahmad outstanding"

Mr Wardle


"Excellent, and Ahmad, our driver, was superb"

Mr Newton


"A great experience, and probably better than expected. Well organised and action packed with good attention at all times"

Mrs Moore


"Days out were wonderful"

Mr & Mrs Green


"Good organisation, excellent excursions, & confortable hotel"

Mrs Walker


"The care and attention given by our driver Joel was exceptional"

Mrs Ford, Cheshire


"Driver brilliant very helpful and always cheerful could not have been better"

Mr & Mrs Burrows


"Great holiday, brilliant driver/courier giving plenty of information about places we visited"

Mrs Williams


"We both really enjoyed the holiday, lovely hotel and people and what a 1st class driver you have in Joel! How well he looked after us all, nothing was too much trouble for him"

Mrs Davies, Nr Holywell


"Excellent Door to Door service 4 star, will be booking again"

Mr Mountford, LLandudno


"Action-packed and very enjoyable. Very pleased especially with our driver"

Mr & Mrs Fletcher, Llandudno



Mrs Thomas


"The afternoon tea on the train was wonderful"

Mrs Williams, Denbigh


"Great experience, enjoyed our first coach holiday. Our driver was fantastic and looked after everybody on the trip. He is a great asset to your company"

Mrs Owen, Anglesey


"More than expected, and far above other companies in all ways"

Mr Owen, Anglesey

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